FAQs

Frequently Asked Questions

My Yarn & Handwovens

Is all of your yarn made of natural fibers?

I predominantly use natural fibre produced in Australia from farms where the animals are treated humanely and with respect. Some art yarns may contain small amounts of synthetic fibres such as Angelina sparkle to add, well, sparkle. All yarns have their contents clearly labelled on their product pages.

What are your Handwovens made of?
The materials used for each item can be found listed alongside the product. I typically use organic cottons and linens along with my own handspun yarns and commercially milled Alpaca, silk and wool fibres. I do not normally dye millspun yarns instead choosing from colours stocked by the supplier to keep my products consistent over time. While I endeavour to mostly use Australian yarns some yarn is sourced from the US, Italy and Lithuania and has traceable origins. 

Are all of your handspun yarns naturally dyed?

No, I use both natural and acid dyes to give you the best varieties of color. All naturally dyed yarns are labeled "Naturally Dyed" on the website. 

What equipment do you use to produce your yarns and woven goods?
My handspun yarn is produced on spinning wheels. Specifically, I use a kromski polonaise, majacraft aura or schacht matchless spinning wheel along with a Woolee Ann espinner when I have very large quantities to produce in a smaller time frame.
My handwoven items are produced by hand on a Finlandia 10 shaft countermarch floor loom or on an 8 shaft Ashford table loom. Depending on the item it is then either hemmed by hand or with a sewing machine. 

Why choose handspun or handwoven?

Choosing handspun or handwoven not only allows you to support small family run farms and mills but it's also very luxurious. I pick fine fibres and make unique blends to produce long lasting heirloom quality products. If you choose to purchase an art yarn these are one of a kind and cannot be replicated by a mill so provide wonderful and unique embellishments to your projects.

Can you wind my yarn into a ball?

Yes, I'm happy to! Once you’re ready to check out, head to the ball winding shop listing and add your skein quantity to your cart. We’ll wind your yarn into a tidy ball that’s ready to be used for your next project, with no tangling or extra time spent on your end. Please note, wound yarn is not eligible for returns or exchanges.

What can I make with your yarn?

Anything your heart desires! My yarn is perfect for knitting, weaving, and crochet projects. You can even use it to adorn gifts but you don’t have to limit yourself to those methods!  Whatever you make, we’d love to see it! Tag me on Instagram @thisdarlinghome so I can celebrate your creative ideas and accomplishments.

SHIPPING AND POLICIES (for pre order items please see the preorder page

Free Shipping

Free express shipping on orders over $50 within Australia and free international standard shipping for orders above $125 is only applicable to items held in stock. Larger items that come pre order directly from Schacht Spindle Co have the shipping and customs either included in the listed price (such as for the spinning wheels) or will be quoted at the time you get in contact to place your preorder (such as for the looms). Please note that pre order items cannot be sent express. For more information on preordering visit here

How quickly will you post my item?

I normally post on Monday, Wednesdays and Fridays. Delivery speed can vary based on the shipping method you choose at checkout and it is out of my hands once it is with the postal carrier. 

Do you ship internationally?

Yes! I'm happy to offer worldwide shipping. If you would like to order a Schacht wheel or loom please get in touch first for a quote. These are drop shipped from Schacht Spindle Co. The quote I provide you with will include cost of the item and freight only. You will be responsible for customs, taxes and duties for your country. 

This Darling Home is not responsible for lost mail or non-delivery due to unclaimed packages. Please keep an eye out for notification from your postal service or contact them if you suspect your package is being held for customs purposes. Unfortunately, international customs processing can delay packages without warning — patience is sometimes required. 

Postage on returned international packages is not refundable.

Potential additional fees such as taxes or customs are the responsibility of the customer. 

Please note there are longer than normal shipping times due to COVID. I cannot guarantee delivery by a certain date.

REFUNDS AND RETURNS

  • Once payment has been made, either via our website or invoice, the order is deemed to be accepted and refunds, returns or exchanges are not available after this point for a change of mind.

  • In a circumstance where a repair, replacement or refund is required or there is necessity for compensation for damages and loss, your case will be reviewed, and a resolution provided within the framework of consumer rights and guarantees provided under the Australian Consumer Law.

  • Please note that compensation is not available for the loss of packages deemed ‘delivered’ by my carriers. These losses may include but are not limited to packages left when an ‘authority to leave’ is in place or an incorrect delivery address has been provided.

  • Please contact me as soon as possible if you have any concerns regarding your purchase.

 

WHERE TO SHOP, EDUCATION, AND COLLABORATIONS

Do you have a retail shop?

You may visit my studio, located in Ma Ma Creek, QLD, by appointment for spinning lessons or to browse handspun yarn, woven items and Schacht Spindle Co products in person. The studio will be open once a month commencing late 2021.

Do you offer educational opportunities?

Yes! If you’re just starting out, you can learn to spin with me on one of my wheels or on your own in my studio in Ma Ma Creek, QLD. Please contact me for further information and to book your lesson.

Can you collaborate with me or my business on a project?

If you're interested in working together, let's chat! I love collaborating with pattern designers, local yarn stores, and other creatives.  Simply reach out via my contact page to start the conversation 

Still have questions? Reach out via my contact page!